Refunds and Returns Policy
Effective Date: September 12, 2023
1. Overview
Welcome to ProGamingShields, your source for quality products designed for gamers. We value your satisfaction and aim to provide a straightforward and fair Refunds and Returns Policy. If you have any questions or concerns about this policy, please reach out to us at the contact information provided below.
2. Eligibility for Returns
- You may request a return for any physical product purchased from ProGamingShields within 30 days of the delivery date.
- To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
3. Initiation of Returns
To initiate a return, please follow these steps:
- Contact our Customer Support team at [email protected] to request a Return Merchandise Authorization (RMA) number.
- Clearly print the RMA number on the outside of the package containing the returned item and include it inside the package as well.
4. Return Shipping
- You are responsible for covering the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item.
- Please note that shipping costs, including the original shipping fee, are non-refundable.
5. Inspection and Processing
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria stated above.
- If your return is approved, we will initiate the refund process using the original payment method. Please allow a reasonable processing time for the refund to reflect in your account.
6. Refund Amount
- The refunded amount will equal the purchase price of the returned item, minus any applicable restocking fees, return shipping costs, or other associated charges.
7. Exchanges
- ProGamingShields does not offer direct exchanges. If you wish to exchange your item for a different product, please complete the return process and place a new order for the desired item.
8. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
9. Contact Information
If you have questions or need assistance with returns or refunds, please reach out to us at:
Email: [email protected]
Postal Address: Koenig Lane, Morcellement Koenig, Phoenix, Mauritius
10. Changes to this Policy
ProGamingShields reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be effective immediately and posted on our website.